One of the main features of today’s global digital revolution is the importance of having access to information while being mobile. Users want to have access to a network to be able to com- municate, stay informed, shop, work and be entertained, regardless of where they are, and especially when on the move. As a result, the ability to use a mobile network – whose quality is high enough to provide users with access to anyservice they want, at any given moment – has become a central issue and challenge in every country on the planet. This is why "coverageLEVEL.com" included the theme of mobile coverage and quality of service (QoS) in its major priorities.
Largely in preparation for the seminar in Douala, Cameroon, which was held on 2 and 3 April 2019, a questionnaire on this topic was sent out to all Fratel members in early 2019. The 25 detailed responses that were received demonstrated how central this issue is for regulators. They expressed the need to discuss and share their experiences on this issue, which includes highly technical aspects and encompasses important regulatory objectives. These include regional digital development, incentivising operators to invest in their networks, and making their country’s economy more competitive.
Drawing on an array of mobile quality of service and measurement practices in countries that share French as a common language, this purpose of this document is to deliver an outline of current data collection, use and publication practices. It thereby sets out for authorities the key focal points for ensuring that mobile quality of service and coverage data are published under the best possible conditions.
SYNOPSIS
Measuring and monitoring coverage and quality of service means being able to assess reality and its representation. Data collection is a vital ingredient in this process. But which data need to be collected? How to go about it? How to process the collected data and ensure their accuracy?
These questions underscore the need to establish a common vocabulary on mobile coverage and quality of service (QoS).
Coverage
Measuring and monitoring coverage and quality of service means being able to assess reality and its representation. Data collection is a vital ingredient in this process. But which data need to be collected? How to go about it? How to process the collected data and ensure their accuracy?
These questions underscore the need to establish a common vocabulary on mobile coverage and quality of service (QoS).